For all queries please email help@simplyschoolwear.co.uk  or call us on 0800 404 6644*

Frequently Asked Questions 

Q.   Where are you based?
A.    Our offices and uniform shop are in Faringdon, Oxfordshire (we have moved to 8 Regal Way); full address, map and shop opening hours.

Q. What is your refund policy?
A. We will refund items if they are faulty or if they are returned to us within 14 days of receipt in their original condition (not worn or washed) and have not been name tagged.  For all returns, you must contact us first for authorisation. Please refer to the returns page for full details.

Q. Can I exchange goods that are either too large or too small?
A. Yes you can: we will exchange items if they are returned to us within 14 days of receipt in their original condition (not worn or washed) and have not been name tagged.  Please note, items are returned to us at your own cost and we ask for a £2.50 contribution to the cost of posting the new item back to you. For all returns, you must contact us first for authorisation. Please refer to the returns page for full details.

Q. How will I know that my online order has been received?
A.  Once we receive payment we will confirm that your order has been received and accepted by sending you an email at the email address you have provided on your order form.

Q. How long do I have to wait for delivery of my order?
A. The lead time for despatching orders to you is currently 14 days from the date you receive notification your order has been placed (usually via email). This lead time will remain throughout the peak ordering season. Please note that the time your order will take to arrive to you is then subject to delivery times via Royal Mail parcel post.

Q. My parcel has not arrived, what should I do?
A. In the first instance, please check with your local Royal Mail sorting office. If they have been unable to deliver your parcel to you, they will often leave a 'non-delivery' card. However this doesn't always happen so it is worth contacting them first to resolve the problem. If this is unsuccessful, please then contact us for further assistance. 

Q. What should I do if the goods delivered are damaged or defective?
A. If the Product delivered is not what you ordered or is damaged or defective or the delivery is of an incorrect quantity, please notify Simply Schoolwear in writing (email is fine) within 7 working days of the delivery of the product with details of the damage or defect: our contact details.

Q. Do you have a fair trade policy?
A. Yes, we believe it is important that our products are ethically sourced. For more details, please visit our approach to ethical product sourcing.

Q. How much does name tagging cost?
A. We offer name tagging as a FREE service, as well as FREE delivery. However, please remember that items cannot be exchanged or refunded once they have been name tagged.

 Q. How can my school use Simply Schoolwear?
A. We create a Internet shop for you to sell your authorised Uniform. Contact us on 0800 404 6644 to discuss your requirements.  Uniform can then be ordered by phone, online or post.