Returns Policy
Refunds and Exchanges: 14 Day Guarantee
If for any reason you are unhappy with your purchase, we will offer you an exchange or refund if you notify us within 14 days of the date you received the item, and if it is returned to us in its original condition i.e. it must not have been worn or name tagged (this refers to name tags applied either by Simply Schoolwear or at home by you).
Important: please read before returning items to us
- If you wish to make a return, either for exchange or refund, please ensure you contact us first, within 14 days of the date you received the item, for an authorisation number as unauthorised returns will not be accepted
- You can do this either by calling us on freephone 0800 404 6644* or by emailing us at help@simplyschoolwear.co.uk with details of the item for return
- Items must be returned in their original condition: we cannot refund or exchange items that have been worn or name tagged (this refers to name tags applied either by Simply Schoolwear or at home by you)
- Unless the item is faulty, we ask that you pay the cost of posting the parcel back to us and, for exchanges, that you contribute £2.50 to the cost of p&p back to you (the cost stays at £2.50 for multiple items)
- Please follow the step by step procedures set out below
Try before you buy
Please note that all our schools have sample sizes for the majority of items listed, and we would encourage you to use this facility to avoid the need for exchanges. If you are unsure of sizes prior to purchase, please make full use of this service as we cannot exchange or refund items that have been worn or name tagged.
Refund Procedure - step by step
1. Please check the item is in its original condition (not washed or worn) and has not had any name tags attached (this refers to name tags applied either by Simply Schoolwear or at home by you)
2. Contact us for a returns authorisation number within 14 days of the date you received the item
3. Within your parcel, please include the following:
- your name and address
- the original order number and returns authorisation number
4. Return the item to Simply Schoolwear, 8 Regal Way, Faringdon, Oxfordshire SN7 7BX – please note, we ask that you bear the cost of returning the item to us
5. We will make a refund to you in the same way that you paid for the items. Therefore, either your credit/debit card will be credited or a cheque will be sent to you for the appropriate amount
N.B. we regret that refunds cannot be given on purchases made using Local Authority Clothing Vouchers: please see the terms and conditions of your vouchers for details.
Exchange Procedure - step by step
1. Please check the item is in its original condition (not washed or worn) and has not had any name tags attached (this refers to name tags applied either by Simply Schoolwear or at home by you)
2. Contact us for a returns authorisation number within 14 days of the date you received the item
3. Within your parcel, please include the following:
- your name and address
- the original order number and returns authorisation number
- details of the new item/size you require
- a cheque or postal order (no cash please) for £2.50, made payable to ‘Simply Schoolwear’, to cover the cost of the return postage, plus the price difference (if any) for the new item
4. Return the item to Simply Schoolwear, 8 Regal Way, Faringdon, Oxfordshire SN7 7BX – please note, we ask that you bear the cost of returning the item to us
Faulty items
In the event of any items being faulty, please contact us either by calling freephone
0800 404 6644*, by post, or via email: help@simplyschoolwear.co.uk.
0800 404 6644*, by post, or via email: help@simplyschoolwear.co.uk.
Non-delivery of goods
Your parcel should normally arrive within 7-10 days of placing your order. This will increase to 2 - 3 weeks during the peak ordering season (July - September).
If it has not arrived during this time, please check with your local Royal Mail sorting office. If they have been unable to deliver your parcel to you, they will often leave a 'non-delivery' card. However this doesn't always happen so it is worth contacting them first to resolve the problem. If this is unsuccessful, please contact us within 7 days for further assistance.
We will then arrange to send a duplicate order to you as soon as possible.
If your original parcel arrives in the meantime, please contact us immediately to avoid a duplicate order charge.
Please note: The Royal Mail may send you a letter to confirm non-delivery of the original item which we ask you respond to so that we are able to claim for the lost item.
The above policies do not affect your Statutory Rights.
*please note you may be charged by your phone provider if you call an 0800 number from your mobile. Alternatively, you can call us on (01367) 244 911 where lower rates may apply.
